Common Questions about Our Vacation Rental Homes and Condos

Vacation Home Rental Questions & Answers

Here we’ll help you with your Breckenridge and Silverthorne vacation rental questions. As you are planning your vacation to Breckenridge Colorado we hope this information helps answer some of your questions. Please browse through our Breckenridge Rental FAQs to find information on our policies, rental terms, and more.

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970-223-1805 and we’ll do our best to help you find the information.

  • How do I make a reservation?
    Our reservation line, 970-223-1805, is available Monday-Sunday, 8:00 a.m.-8:00 p.m. In addition, our online booking is available 24 hours a day, 7 days a week. If you do make a reservation online a vacation specialist will contact you to confirm and finalize your rental within 48 hours. The reservation is not final until approved by agent. Once approved, the reservation is subject to all terms, conditions and policies.
  • What is your payment policy?
    A deposit of $250 is required at the time of reservation. The balance, or final payment, is due 60 days prior to arrival. Your encrypted credit card on file will be charged when the balance payment is due. **Exception: Reservations made within 60 days of arrival must be paid in full by credit card at the time of booking and all monies paid are non-refundable at that time. We do offer travel insurance for your consideration.
  • What if I need to cancel my reservation?
    Unplanned events often arise altering our travel plans. Here at SCVR we do offer Travel Insurance  for 7% of your total reservation total. Contact us for details. If you choose not to purchase travel insurance and cancel sixty (60) or more days prior to your arrival date, you will be refunded in full less a $250 fee.  Cancellations made within 60 days forfeit all payments made.

    No refunds will be given for late check-ins, early check-outs or no-shows.
  • Are refunds available in the case of inclement weather?
    If you purchase Travel Insurance, yes. If not, no refunds will be given for cancellation or interruption due to weather.
  • What are your check-in and check-out times?
    CHECK-IN time is after 4 p.m. CHECK-OUT time is by 10:00 a.m. Each of our rental guests must agree to scheduled arrival and departure at stated times. DO NOT go to the property before checking in with our office. If cars or people are seen at the property, it will delay its cleaning and inspection, and thereby, delay the check-in time.

    CHECK-IN & CHECK-OUT LOCATION - Ski Colorado Vacation Rentals located at 245 S. Ridge St., Suite 3A, Breckenridge, CO 80424, in the Adams Ridge Center. A late check-in box is located next to the office where a package with guest's name on it is waiting with keys to the condo as well as a parking pass, if paid for.
  • Are security deposits required?
    No.  All rentals have a non-refundable Property Protection Fee that covers accidental damage to the property up to a specified dollar amount.
  • Where can I mail a package?
    Please contact us for the address where to mail a package. All packages must be shipped via UPS or FedEx (not by regular mail). Note that packages cannot be sent to individual properties.

  • How should I leave the property?
    Although a cleaner comes before you arrive and after you leave to ensure the property is clean, you are responsible for leaving the property in the condition you received it in. You are renting someone's home and you should leave it the way you would want your own left. Excess cleaning, if in excess of your Property Protection Fee, will be charged to your credit card on file.
  • Are 4 wheel drive vehicles required?
    For our condos and Silverthorne townhome, it is not required to have a 4 wheel drive vehicle to access unless there is extreme weather while trying to arrive via I-70 or other highway. Our Breckenridge homes do require a 4 wheel drive vehicle to access them.
  • Is there a charge for extra keys?
    You will be provided with a set of magnetic keys (for condos) to your rental property. We are available 24 hours a day on our emergency extension should you get locked out of your property. A re-key charge will be collected for lost or unreturned keys.
  • Are telephones available?
    Since so many people have cell phones, and tenants usually have 2 or more with them, a lot of owners have eliminated land lines in their properties. Some properties have phones, some properties do not. We do not guarantee phones will be available and do not have the numbers of properties that may provide them.
  • What about maid service?
    Homes are cleaned before your arrival and after your departure. Daily maid service or interim cleaning is available at an additional charge.
  • Who supplies linens?
    Rental properties are furnished with clean linens on all beds and bath towels.  Clean linens and towels can be provided at an additional charge.
  • What supplies are included in the rental?
    For your convenience, properties are equipped with kitchenware and supplies for everyday cooking and a STARTER SUPPLY of paper towels, and toilet paper.
  • What items should we bring?
    Skis, snowboards, gloves, and any other fun toys you can think of!
  • What about grilling?
    Most homes have grills (check descriptions). Tenants are responsible for charcoal or gas if needed.
  • What about house parties or noise complaints?
    Rental Guest understands that we will accept families, married couples and responsible adults. You certify that you have read carefully the limitations placed on the number of persons permitted to occupy the premises, and agree to abide by such limitations: if not, you will be asked to leave with no refund. Any complaints will be dealt with on an individual basis.

    Any use of the rental property for a purpose other than residential use for a family vacation must be approved by the Agent. A request must be submitted before arrival for use for any event such as weddings, receptions, family reunions or other large gatherings. If the event is approved, the Guest may be required to pay an additional deposit to be determined by the Agent and abide by Agent's determination on the requested event. The Agent reserves the right to cancel your rental reservation and occupancy of rental with no refund if Guest misrepresents an event.
  • Are pets allowed?
    Certain properties do allow pets (check descriptions). For those properties that do not allow them, if pets are found in or on the property we reserve the right to cancel your reservation, forfeiting pet deposit and occupancy of the rental unit plus a $200 charge.

    If you are allowed to bring your pet please follow these guidelines:
    • Please make sure that you clean up after your pet in and around your home and dispose of the waste properly.

    • Any and all damage caused and the resulting charges, i.e. carpet stains, wall damage, pet hair removal, etc will be the responsibility of the tenant.

    Please respect the property and its surroundings so that we may continue to offer properties that allow our 4 legged friends!
  • Smoking
    There is no smoking inside any property. Unauthorized smoking is grounds for eviction with a $200 fee plus the cost of any carpet cleaning and smoke extraction.
  • Sales
    Some of the houses we manage may be available for sale during your stay. If you are staying in a property that is for sale, every effort will be made to schedule showings on a turnover day so as not to intrude on your vacation. Should a request be made to see the property during your stay, you will be contacted in advance by our property management staff, but the final decision is yours.