Frequently Asked QuestionsQ: How do you ensure my property is always in good shape?
A: We use a three-part checks and balances system. Every time a guest departs, our housekeeping team preforms a thorough departure check to locate any damage or property loss. Prior to each check in, our inspector preforms another full property check to ensure proper cleanliness. Finally, after each winter and summer season, we do an extremely detailed inspection and deep clean.
Q: How do you handle maintenance repairs?
A: Our team regularly inspects all units for any issues or safety concerns. If repair is needed, we will send the appropriate service vendor or one of SCVR’s service technicians to the property. We will meet one-on-one with vendors such as electricians, appliance repair personnel, and carpet cleaners to ensure your property is professionally cared for.
Q: Do you offer 24/7 live answering?
A: Yes. During regular business hours, one of our local staff members will field all calls. After-hours and non-business day calls will be directed to our contracted answering service that operates 365 days a year, 24 hours a day. If the answering service is unable to assist the guest, then one of our staff members will step in and provide immediate assistance for true emergencies.
Q: When can I visit my property?
A: We ask that owners give SCVR at least three days’ notice so that we may make arrangements with in-house guests and determine the availability of the rental.